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Helpdesk Interview Questions

When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.

1,766 helpdesk interview questions shared by candidates

Suppose you have the company's credit card and the authorization to use it. One day, a client visits the company to meet with a colleague. Your colleague asks you to lend him a computer and you have none in stock; this meeting could represent thousands of dollars of income. Would you go out and buy a computer?
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IT Helpdesk

Interviewed at Alkemics

4.7★
Jul 28, 2019

Suppose you have the company's credit card and the authorization to use it. One day, a client visits the company to meet with a colleague. Your colleague asks you to lend him a computer and you have none in stock; this meeting could represent thousands of dollars of income. Would you go out and buy a computer?

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Glassdoor has 1,766 interview questions and reports from Helpdesk interviews. Prepare for your interview. Get hired. Love your job.