iCIMS Customer Service Representative interview questions

The first stage of the interview process was a phone screening. A representative from iCIMS called and reviewed my resume and asked some basic questions about past job experiences. After successfully answering all of her questions I was told I would receive a call to set up a live 30-minute interview with two directors in the Account Management department. The 30-minute interview was scheduled about 1 week after the initial screening and went very well. Both of the Account Directors were very friendly and asked transparent questions (no trickery here). As someone with no prior experience in a SaaS company, most of the questions I received were about how my past roles would translate into this new field. If you do your research on iCIMS and learn abou their company you should be able to translate your work history to their industry, just put in the effort. After a successful second round interview I moved onto the final stage of the interview process, a presentation. At first, the idea of presenting as part of an interview seemed very strange to me; it was the first time I had been asked to do so in the past few months. Fortunately, iCIMS allows you to present information on your current industry. The presentation felt like it was designed as a test of nerves more than anything else. If your current role does not involve any live presentations I suggest practicing infront of family and/or friends prior to going in for a final interview. Overall the interview process was quite smooth and comfortable. The AM and HR teams present challenging questions, but in a clear manner. As with any interview: study up on the company, practice interview questions, and prepare questions of your own. The hiring team is not looking to confuse an applicant or throw them off with vague questions, but to allow them to qualify themselves for the position by clearly presenting their strengths.

The first step of the process was a phone screening with a Talent Acquisition Specialist to review background, goals, company overview and position requirements. The next step consisted of in-person interviews with 4 different managers. These interviews were all conducted on the same day over a 3 hour period, which was very convenient from an applicant standpoint. Everyone was extremely welcoming and professional from the moment you stepped foot in the office, and the interviews were pretty standard in format. For the final stage of the process, I was asked to host an online presentation to all of the previous interviewers. The presentation was performed remotely and took roughly 30 minutes. The entire process was very professional and the consistent communication along the way was much appreciated.