I received a description of a situation and a role with different stakeholders I needed to communicate with, after the role play they shared a real life dilemma and I was asked about possible solutions
It Support Services Manager Interview Questions
278 it support services manager interview questions shared by candidates
How would you handle an employee that if falling behind but knows the position very well?
What would be your approach to implementing service management to a green belt organisation?
Q: Stakeholder management Q: Project management methodology
Some normal questions about CV. career, tools and applications, etc. CEO questions and points made were out of place, trying to show off knowledge of specific tools they use in-house like they are world class and well known, trying to make me as a candidate feel stupid for not knowing those. Rude remarks and questions about personal life, Rude attitude in general trying to go for gotcha moments rather than trying to know me properly.
Tell me about yourself and why you want to work here ?
what is your management style
MTTR - how to reduce it when you have very limited resources as compared to last year where MTTR was low and people were high
No interview was scheduled to date.
Design an AI based employee ticketing / deflection system and walk through the systems architecture, including draft code segments / api calls.
Viewing 91 - 100 interview questions
See Interview Questions for Similar Jobs
Service Desk ManagerService Desk ManagementIt Help Desk ManagerIt Helpdesk ManagerHelp Desk ManagerIt Support ManagerHead ItIt Support SpecialistSystem Support ManagerSenior Technical Support SpecialistSenior Help DeskCustomer Support ServicesComputer ServiceSenior Help Desk TechnicianIt SupervisorIt Customer SupportSenior It SpecialistManager Technischer Support