Basic questions. "How did you hear about this job?" "Tell me about a situation where you went above and beyond for a customer and had a positive outcome. Explain the steps you took to do so." "Tell me about a time you were not successful in satisfying a customer."
Review how to answer STAR interview questions.
Common interview questions
Why would you be a good fit for the team?
What did you do for a customer that was above and beyond?
What is your best quality as an employee
Your strengths and weaknesses and seek examples of past success and failures
How have you handled a customer who had a negative reaction to your call?
Experience
What do you know about Progressive and why do you want to work for Progressive?
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