You had just picked up a call and the customer is angry and agitated at the fact he had been just put on hold for 30mins, and just as you are looking up his file your computer crashes. What do you do? What if the whole floor in your department is having technical difficulties?
If given two tasks at once, which one would you know to prioritize?
what's your strong point
Tell me about the history of TIAA-CREF
What interested you about the position?
Sell me this glass of water
How did you handle conflict with another Co worker?
Technical questions on web technologies, databases and networking etc.
Describe a time that you dealt with a difficult client. How did you diffuse the situation?
Asked about experience and how I have used their tools as an analyst in the past.
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