Tell us about a time when your supervisor or boss gave you a compliment.
Software Engineer At Interview Questions
4,577 software engineer at interview questions shared by candidates
Can you tell me a time you had an angry coworker or customer and how did you deal with it?
Several technical questions just know your basic troubleshooting steps
There really wasn't a difficult or unexpected question during the interview. Im pretty sure anyone who is applying for this position has some background in technology or troubleshooting. As long as you show your customer service skills you should be fine. Customer service > Technical background. Apple as extensive and in depth training if you get the job. Anyone can teach someone how to troubleshoot or fix their product, but they cant teach customer service skills. You either have it or don't.
What qualities do you think you will need in this position?
Questions very from interview to interview. I was not asked any of the questions that were shown here.
How would you handle a mad customer?
Role Play: I just bought my husband an iPod, and I dropped it. Can you tell me what to do?
Email role-play, situation role-play. All questions related to customer service skill.
How would you go about helping a customer who is having trouble sending and receiving email?
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