What industry challenges might you face in this role?
Support Manager Interview Questions
2,453 support manager interview questions shared by candidates
What is something that stood out when applying for the role.
It was simple and crisp. Was related to role and previous experience. About personal profile.
What is your preferred method of communicating information to end users?
What was a time that you failed? How do you coach your team? What tools do you utilize as a manager? Tell me about your background as a manager.
Tell me about a time you received difficult feedback?
Basic questions- but it was clear the recruiter had NO IDEA about the company she was hiring for.
- Tell me about yourself - Difference between http and https and their ports? - What is zero day vulnerability - What is DDos - How the handshake happens with https - OSI network layers - At what layer email happens - How do you manage a situation where support has messed up the ticket and customer is really angry and frustrated with delay and confusion. - How do you build a strong relationship with customer. - What is Vulnerability management - What are the type of Vulnerability - tell me a situation when you had to deliver a bad news to the customer, how did you handle it. - What does your day look like? what are your daily activities - How many accounts or customer you have managed as CSM.
Was no difficult questions - it was conversations about support strategy and people management.
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