What are the recruit challenges while building a technical Support team? What are the KPIs of Technical Support team?
Support Manager Interview Questions
2,453 support manager interview questions shared by candidates
They asked me to introduce myself and explain why I was interested in the position. Some technical questions related to case management, staff management and managing a budget. They asked about my capacity in working under pressure, prioratising and dealing with emergencies.
Tell me a time where you have lead people through a process change and how did you manage it?
Q: How can you support the business in achieving its goals for commercial launch and growth?
What tools do you use for support?
What is your availability again?
Why did you leave your last organistaion, because that was really big company. (without listening the answer) Why are you doing MBA so late, when did you graduated. After my answer, he said there is no value of Distance MBA.
there was a few key questions to see the experience, knowledge and ambition. also few about a company fit. there was one rond only, spoke with one of the co-founders of the company.
i was ask questions that pertaining to the interaction of clients, technical question and how would handle the clients complaints. if was willing to travel and work weekend and long hours.
A big portion of the interview is to see if you fit the job in terms of the core fundamentals. You have to know how to walk in order to run!
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