Please describe a time where it was difficult to work with someone and what you did to resolve it?
Support Manager Interview Questions
2,453 support manager interview questions shared by candidates
asked to solve real-world support scenarios or explain how you’d troubleshoot production issues with the help of monitoring tools such as DynaTrace, AlertSite.
Open-ended questions about my qualifications, experience, and personality, followed by a test assignment where you have to write actual replies that you would send to customers.
Do you have a 4-year degree?
Why I am leaving my current job?
How long are you going to stay here ?
Talked about past experience. One of the questions they asked is how to make a PB&J sandwich. There was also a critical thinking question: Suppose that you are standing in a hallway next to 3 light switches, which are all off. There is another room down the hallway, where there are 3 incandescent light bulbs – each light bulb is operated by one of the switches in the hallway. Because the light bulbs are in another room, you can not see them since you are standing in the hallway. How would you figure out which switch operates which light bulb, if you can only go the room with the light bulbs one time, and only one time? Then they emailed me a an assessment test which was about 30 min long. They also asked if you downloaded the app and tried the trial version.
How will you use your qualifications/education in improving the Electronic Protection and Telecommunications mission?.
How do you manage competing priorities and pressures?
I'm a good judge of character, do you want the job.
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