How do you prioritize customer cases and bugs?
Support Manager Interview Questions
2,453 support manager interview questions shared by candidates
Tell me of a time where you didn't meet expectations/goals.
Talk about a specific accomplishment that you're particularly proud of.
High level overview of the role, verification of previous experience, surface depth questions.
how do you handle a bad call or help a team member with a challenging consumer
A frequent request from existing makers on Indigo Fair is the following: What can I do to improve my exposure on Indigo Fair? Do you have promotional opportunities I can leverage? You've been tasked with putting together a program that answers this request. 1. What initiatives would you consider building out? 2. How would you prioritize what to deploy when? 3. How will you measure that this program has a positive impact on Indigo Fair overall? 4. What type of cross-functional support will you need to deploy this initiative? 5. What safeguards will you put in place to make sure this has a positive impact overall? Feel free to browse the Indigo website for inspiration. The homework can be submitted in whatever format you are most comfortable communicating in (document, slide, etc). Guidance is a maximum of 2 hours on this exercise.
What steps do you take to increase morale and build trust with a team?
Describe your experience and best achievement
Provide your background Elaborated on my QA and training experience
They asked about my experience working with product and engineering teams.
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