Describe how you gain customer trust; how do you handle customer objections or negative feedback
Support Manager Interview Questions
2,453 support manager interview questions shared by candidates
Why did you apply to this position? What are your career aspirations? What motivates you professionally?
How do you get people from different depts to work together more cohesively? What do you do above and beyond to show a client how important they are? How do you deal with a customer who is not happy with your resolution to their problem? How do you prioritize duties / tasks? What do you do when a customer with a problem doesn't know what they want? How did you overcome adversity with a project, what was it and how did you do it? Tell me about an idea you had to improve something at your work. How did you handle a project where you had to determine what role people played? Tell me about a time you had last minute changes to a project and how did you handle it? How did you handle a project that didn't meet a deadline? How do you handle an overload of work being given to you? How did you show urgency when resolving a problem?
Which weekly measured support metrics are the most important? List the metrics you measure, explain explicitly how you measure each one automatically, and stack rank them in order of importance for delivering higher NPS scores
We run a radically differentiated centralized support organization where every agent supports every product. What do you believe are the top 3 challenges we face? What do you believe are the top 3 advantages that we have? Summarize each challenge and advantage with a clear sentence.
intuitive rather than technical, How would you handle a situation where you have to ramp up a new company? what are the key elements to do so?
Why WhatsApp /Facebook?
How do you handle escalations with the cross functional teams?
What's the difference between a software manual and hard patch? What's a change board in software development? Name of current CEO Examples of ServiceNow solutions
What would you do if 3 of your clients had an escalation at the same time?
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