Support Representative Interview Questions

5,789 support representative interview questions shared by candidates

The interview was only seven minutes long. She started by asking me to summarize my background and then she quickly gave me her background. She summarized the responsibilities of the position and said that she felt I was overqualified for it. I told her that I had tried applying to a different position at SeedLegals that I felt fit my qualifications, but when I called and emailed the company to see if that position was still open, nobody answered, so I ended up applying to this position instead. She said okay and abruptly ended the Zoom call. From the very outset, she seemed totally disinterested in talking to me and clearly didn't take the time to read through my résumé because she didn't even know where I was based. I have no idea why she chose to interview me when she knew that I wasn't a good fit for this role. This was definitely the strangest interview I've ever had and will not be interviewing with SeedLegals again in the future. Also, the company is disorganized. They don't answer calls or emails and the whole process of setting up the Zoom interview was more difficult than it needed to be.
avatar

Customer Support Representative

Interviewed at SeedLegals

4
Dec 5, 2022

The interview was only seven minutes long. She started by asking me to summarize my background and then she quickly gave me her background. She summarized the responsibilities of the position and said that she felt I was overqualified for it. I told her that I had tried applying to a different position at SeedLegals that I felt fit my qualifications, but when I called and emailed the company to see if that position was still open, nobody answered, so I ended up applying to this position instead. She said okay and abruptly ended the Zoom call. From the very outset, she seemed totally disinterested in talking to me and clearly didn't take the time to read through my résumé because she didn't even know where I was based. I have no idea why she chose to interview me when she knew that I wasn't a good fit for this role. This was definitely the strangest interview I've ever had and will not be interviewing with SeedLegals again in the future. Also, the company is disorganized. They don't answer calls or emails and the whole process of setting up the Zoom interview was more difficult than it needed to be.

How did you handle irritative customers in the past? What decision you took in the past when you didn't really had a choice? How would you act if someone says bad about your colleague? What would you do if your internet is down? What would you do if a customer is with his laptop connected to a WiFi, and he gets disconnected?
avatar

Technical Support Representative

Interviewed at Gatestone & Co.

2.8
Apr 20, 2024

How did you handle irritative customers in the past? What decision you took in the past when you didn't really had a choice? How would you act if someone says bad about your colleague? What would you do if your internet is down? What would you do if a customer is with his laptop connected to a WiFi, and he gets disconnected?

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