Tell us about yourself.
Support Representative Interview Questions
5,789 support representative interview questions shared by candidates
How have you dealt with an angry customer at a past job
Have you ever worked in a Call center?
What is customer engagement to you?
It went well and friendly. they asked general questions, tell us about yourself and all.
They use the STAR method which is a structured manner of responding to a behavioral-based interview question by discussing the specific situation, task, action, and result of the situation you are describing.
The interview was only seven minutes long. She started by asking me to summarize my background and then she quickly gave me her background. She summarized the responsibilities of the position and said that she felt I was overqualified for it. I told her that I had tried applying to a different position at SeedLegals that I felt fit my qualifications, but when I called and emailed the company to see if that position was still open, nobody answered, so I ended up applying to this position instead. She said okay and abruptly ended the Zoom call. From the very outset, she seemed totally disinterested in talking to me and clearly didn't take the time to read through my résumé because she didn't even know where I was based. I have no idea why she chose to interview me when she knew that I wasn't a good fit for this role. This was definitely the strangest interview I've ever had and will not be interviewing with SeedLegals again in the future. Also, the company is disorganized. They don't answer calls or emails and the whole process of setting up the Zoom interview was more difficult than it needed to be.
Reviewed your resume and asked your responsibilities Why do you apply for this position How to handle if your clients complain about your colleagues What did you do if your internet was down
How did you handle irritative customers in the past? What decision you took in the past when you didn't really had a choice? How would you act if someone says bad about your colleague? What would you do if your internet is down? What would you do if a customer is with his laptop connected to a WiFi, and he gets disconnected?
Long list of questions, I responded back via email.
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