They wanted to know my perspective on tours/destination services and how I would like to support them.
Support Representative Interview Questions
5,789 support representative interview questions shared by candidates
Role play a customer support situation
Give an example of a challenging situation you have been in with regards to a support issue, and what you did to resolve it
How do you handle stressful situations?
All typical STAR format.
What would you do if you were up north at your friends cottage and you were trying to get a DVD player to work and it was not playing the movie.
Most interview questions were simple, basic customer service questions. Ex: How did you handle a situation that involved an unhappy customer.
The phone screen included a role play scenario where I had to walk through a technical support call in scenario. In person interview consisted of basic STAR format questions.
How did you set yourself apart from your peers?
All the usual - tell me about yourself, how would you deal with various situations etc
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