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Support Specialist Interview Questions
Support Specialist Interview Questions
A support specialist is an individual with knowledge about computers, electronics, or software who uses this knowledge to help customers experiencing technical problems. When applying for a support specialist position, interviewers want to know if you have a strong understanding of the technology you're working with and if you have the communication skills necessary to assist clients.
Top Support Specialist Interview Questions & How To Answer
Question 1
Question #1: What is your troubleshooting process?
How to answer
How to answer: An employer wants to be sure you have a strong understanding of their technology. They also want to know if you're organized and able to articulate your process clearly enough that a customer can understand the technology as well. Your answer to this question can show your organizational skills as well as your experience with technology and customer service.
Question 2
Question #2: How do you work with difficult clients?
How to answer
How to answer: Working as a support specialist can be frustrating when assisting difficult clients. An interviewer wants to know if you are able to remain professional and helpful even when working with a customer who is being troublesome.
Question 3
Question #3: Are technical skills or people skills more important for this position?
How to answer
How to answer: An employer wants support specialists who have technical skills and people skills. Your answer to this question is a matter of opinion, but be sure to explain how you understand that both technical skills and customer service skills are required to be as effective in the position as possible.
13,845 support specialist interview questions shared by candidates
Not really a question but looking for a response to companies who write you up for showing up to work 5 minustes late a couple of times a year. Sneaky
How good are you with creating excel documents?
Describe a time when a conflict occurred in the work place and how did you handle it.
Early in my last interview I was asked the following (paraphrased): We see that you've been working in IT since the last century on ancient technology - why would you want to work here? How would that help you at Orion?
You receive an urgent customer service request and our system crashes, what would you do?
How would you describe, to someone without a background in technology, what a DHCP Server and DNS server is?
What salary you are expecting?
To write out a professional email in response to a customers concerns
Name a time you had a disagreement with a manager. What was the outcome?
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