You turn on a lamp and it's not working. What should you do?
Support Specialist Interview Questions
Support Specialist Interview Questions
A support specialist is an individual with knowledge about computers, electronics, or software who uses this knowledge to help customers experiencing technical problems. When applying for a support specialist position, interviewers want to know if you have a strong understanding of the technology you're working with and if you have the communication skills necessary to assist clients.
Top Support Specialist Interview Questions & How To Answer
Question 1
Question #1: What is your troubleshooting process?
How to answer
How to answer: An employer wants to be sure you have a strong understanding of their technology. They also want to know if you're organized and able to articulate your process clearly enough that a customer can understand the technology as well. Your answer to this question can show your organizational skills as well as your experience with technology and customer service.
Question 2
Question #2: How do you work with difficult clients?
How to answer
How to answer: Working as a support specialist can be frustrating when assisting difficult clients. An interviewer wants to know if you are able to remain professional and helpful even when working with a customer who is being troublesome.
Question 3
Question #3: Are technical skills or people skills more important for this position?
How to answer
How to answer: An employer wants support specialists who have technical skills and people skills. Your answer to this question is a matter of opinion, but be sure to explain how you understand that both technical skills and customer service skills are required to be as effective in the position as possible.
13,845 support specialist interview questions shared by candidates
Doesn't even matter
A customer tells you that they don't believe your advice. What will you do?
Experience of Mac OS
There were no interview questions by the recruiter once I was onsite. They brought me in and said, we think you'd be a better fit for this other position. Handed me a job description and had me come in the following Monday to be interviewed by yet another person.
What will you do to help the user when screen turns blue?
Are you comfortable with night shift?
Do you know anything about Netsuites?
Can you start as soon as possible
Which is more useful, a banana or a stapler?
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