Why u want to work at spectrum? How will working at this job benefit you? How would u describe customer service? One strength great for this position? Tell me a time you went above a customers expectations? LOTS OF STAR QUESTIONS. Then do u have our current internet service? What’s the different cords? Do u know what’s an Ethernet cord? What does it do? What’s a modem and router do? Do u know what the blinking lights represent? What would u do if u had difficulties connecting to WiFi?
Hardest technical issue you solved. Metrics at prev call centers
What sales experience do you have?
Why did you choose sutherland ? What are your past expereinces with customer service?
they asked all about my job history.
how are you with talking to clients
Have to know CDMA and GSM
describe in detail a time when you had to resolve a difficult issue with a difficult customer.
What does customer service mean to you?
The basic questions they ask all the time in interviews; Job experience, career goals, why do you think you are a best fit for the position, and things like that.
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