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Technical Support Interview Questions

"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."

33,983 technical support interview questions shared by candidates

I did not get a chance to get asked questions. I was told that I failed a typing test back in May but I passed the one I took in September. I was not able to move forward with the interview process because I failed a typing test in May even though I passed in September which is more relevant.
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Technical Support

Interviewed at Kelly

3.7★
Sep 22, 2017

I did not get a chance to get asked questions. I was told that I failed a typing test back in May but I passed the one I took in September. I was not able to move forward with the interview process because I failed a typing test in May even though I passed in September which is more relevant.

The questions were role playing scenarios. First one: “My son was playing with my phone and moved my camera icon to a folder called “photography”. I also noticed a lot of apps in this folder that I don’t want. How can I delete this folder and the apps and put my camera icon back?”
avatar

Technical Support Advisor

Interviewed at Kelly

3.7★
Mar 7, 2018

The questions were role playing scenarios. First one: “My son was playing with my phone and moved my camera icon to a folder called “photography”. I also noticed a lot of apps in this folder that I don’t want. How can I delete this folder and the apps and put my camera icon back?”

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