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Technical Support Interviews
Technical Support Interview Questions
"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."
22,171 technical support interview questions shared by candidates
In the TCP/IP stack what are the 5 OSI layers involved? (paraphrasing)
Q: Difference between good customer and bad customer service
If you don’t know something, how do you tackle it?
Whats the most technical thing you have done so far
Most questions were technical, talk about past issues and projects and how I went about troubleshooting and resolving the issues.
What does FTP stand for?
DNS/File permissions
How would you prevent someone attacking a system with x name (I forget what it was) malware?
Q1: Basic networking protocols what i listed on my resume Q2: questions on certifications Q3: Networking troubleshooting scenarios Q4: questions on projects listed in the resume Q5: Genral HR questions
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