Essentially, how do you handle customers who are difficult/have trouble grasping your feedback and have you ever had a support situation in which you failed and how did you handle it?
Technical Support Interviews
Technical Support Interview Questions
"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."
22,171 technical support interview questions shared by candidates
Q. Was there any conflict in your previous job? If yes, how did you solve it?
Are you amenable to work during holidays?
What is your expected salary?
One very vague question about addressing a new project requirement. Finally they wanted a copy of my passport - for an interview (seriously? At first interview is this necessary)
What are your strengths?
How did you check your work for accuracy or oversee details in this process?
What is one reason why we should not hire you?
What is the difference between TCP/UDP
My favourite question came after I was hired and I informed my former employer that I was leaving, the interviewer who had stuck with me the whole way, asked me how I was feeling after letting them know I was going.
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