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Technical Support Interview Questions

"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."

33,988 technical support interview questions shared by candidates

The question for which the applicant most likely needs to be most prepared to provide a well-reasoned answer has to do with availability to work. Many projects for which this global premier outsourcing firm needs to hire employees to be available cover the company's commitment to cover a 24 X 7 schedule all 52 weeks of each year. If one can't be there when the job is required to be done, then the company reasonably cannot afford to hire that applicant.
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Technical Support Consultant

Interviewed at Sutherland

3.5★
Nov 26, 2012

The question for which the applicant most likely needs to be most prepared to provide a well-reasoned answer has to do with availability to work. Many projects for which this global premier outsourcing firm needs to hire employees to be available cover the company's commitment to cover a 24 X 7 schedule all 52 weeks of each year. If one can't be there when the job is required to be done, then the company reasonably cannot afford to hire that applicant.

You have three coins in front of you. Two are heads, one is tails and you are blind-folded. You must split the three coins into two piles. What would you do to ensure that you have the same number of heads in each pile?
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Tier I Technical Support

Interviewed at Box

3.8★
Oct 2, 2013

You have three coins in front of you. Two are heads, one is tails and you are blind-folded. You must split the three coins into two piles. What would you do to ensure that you have the same number of heads in each pile?

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