Be able to fully explain what is the product is all about.
Technical Support Interviews
Technical Support Interview Questions
"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."
22,166 technical support interview questions shared by candidates
If someone called saying their pen was not working, how would you troubleshoot with them.
The recruiter asked me some simple technical questions related to OSPF, TCP connection establishment, FTP control and data connections, stateful versus stateless firewalls, UDP versus TCP. The hiring manager asked me about ARP with respect to switches and routers, routing of HTTP traffic etc.
describe NAT, ssl, ipsec, ospf, and route tables.
Q: If there is a latency of 2 minutes between your public interface and a server on internet then how do you fix that by changing TCP headers.
Explain the process of ping from one private network to another private network when they are connected on internet (show arp process)
Firewall is between two devices and tcp handshake thing takes place and firewall doesnot recognize ACK bit in tcp hamdshake thing. What will happen?? (Round two ques)
phone interview with HR....all one word techical plus hr questions on tcp ip handshake....ftp in detail...ping...icmp....and then after few days she arranged a managerial interview with a manager...not a pure technical one...questions asked were....customer oriented...like customer facing...what if a customer goes impatient...how will u handle it....what if a user not able to receive emails but is able to surf the internet.....questions on past work experience.....college projects....etc
Describe how a packet traverses an MPLS network, and what the packet header looks like.
Explain IPSec tunnel building steps
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