Technical Support Interviews

Technical Support Interview Questions

"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."

33,977 technical support interview questions shared by candidates

Give me an example of a difficult customer situation you had to deal with and how you resolved it? Technical: How would you troubleshoot if our application is trying to discover the remote database and it is timing-out?
avatar

Technical Support Engineer

Interviewed at Onapsis

3.5
Oct 14, 2018

Give me an example of a difficult customer situation you had to deal with and how you resolved it? Technical: How would you troubleshoot if our application is trying to discover the remote database and it is timing-out?

Te preguntas cosas sobre vos, porque el puesto es para vos y proyectos o experiencias. En la segunda lo mismo y te ponen en situaciones X sobre el puesto como que harias si te llegan 2 tickets al mismo tiempo, etc. Tambien tengan en cuenta de leer sobre la empresa Okta y Auth0.
avatar

Technical Support Engineer

Interviewed at Okta

3.6
May 12, 2022

Te preguntas cosas sobre vos, porque el puesto es para vos y proyectos o experiencias. En la segunda lo mismo y te ponen en situaciones X sobre el puesto como que harias si te llegan 2 tickets al mismo tiempo, etc. Tambien tengan en cuenta de leer sobre la empresa Okta y Auth0.

Viewing 951 - 960 interview questions

Glassdoor has 33,977 interview questions and reports from Technical support interviews. Prepare for your interview. Get hired. Love your job.