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Technical Support Interviews

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Technical Support Interview Questions

"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."

22,166 technical support interview questions shared by candidates

Really, about one job-related question. Interviewer handed me an Android handset and said to show her how I could change the home screen's wallpaper. Mostly, the single question that was repeated various times in various ways was, "Do you understand that your on-time attendance on your scheduled days is required?" Another question was "How many days per month do you think it is OK to fail to show up for your shift?"
avatar

Technical Support Agent

Interviewed at Alorica

3★
Nov 3, 2015

Really, about one job-related question. Interviewer handed me an Android handset and said to show her how I could change the home screen's wallpaper. Mostly, the single question that was repeated various times in various ways was, "Do you understand that your on-time attendance on your scheduled days is required?" Another question was "How many days per month do you think it is OK to fail to show up for your shift?"

The personality questionnaire will be the hardest part, as you must answer the strict questions to qualify. Like what you would do in some situations or how you generally act. The real interview is very basic interview and is more open ended.
avatar

Technical Support Agent

Interviewed at Alorica

3★
Sep 18, 2014

The personality questionnaire will be the hardest part, as you must answer the strict questions to qualify. Like what you would do in some situations or how you generally act. The real interview is very basic interview and is more open ended.

Group Interview: "What do you think of those jokers in Washington?" "If you had to pick one other person in this interview to work with, who would it be?" Technical Interview: "What's a switch?" "Are you familiar with VoIP?" "Difference between TCP/UDP?" Third interview: I had to walk manager through tying a shoe, without looking at her/what she was doing.
avatar

Technical Support/Design Specialist

Interviewed at Clarity Voice

3.6★
Jun 26, 2015

Group Interview: "What do you think of those jokers in Washington?" "If you had to pick one other person in this interview to work with, who would it be?" Technical Interview: "What's a switch?" "Are you familiar with VoIP?" "Difference between TCP/UDP?" Third interview: I had to walk manager through tying a shoe, without looking at her/what she was doing.

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