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Technical Support Manager Interview Questions

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391 technical support manager interview questions shared by candidates

- Tell me about yourself - Difference between http and https and their ports? - What is zero day vulnerability - What is DDos - How the handshake happens with https - OSI network layers - At what layer email happens - How do you manage a situation where support has messed up the ticket and customer is really angry and frustrated with delay and confusion. - How do you build a strong relationship with customer. - What is Vulnerability management - What are the type of Vulnerability - tell me a situation when you had to deliver a bad news to the customer, how did you handle it. - What does your day look like? what are your daily activities - How many accounts or customer you have managed as CSM.
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Technical Support Project Manager

Interviewed at Qualys

3.6★
Aug 30, 2024

- Tell me about yourself - Difference between http and https and their ports? - What is zero day vulnerability - What is DDos - How the handshake happens with https - OSI network layers - At what layer email happens - How do you manage a situation where support has messed up the ticket and customer is really angry and frustrated with delay and confusion. - How do you build a strong relationship with customer. - What is Vulnerability management - What are the type of Vulnerability - tell me a situation when you had to deliver a bad news to the customer, how did you handle it. - What does your day look like? what are your daily activities - How many accounts or customer you have managed as CSM.

Asked me about technical problems and culture fit. I cleared all the interviews and in the end I met with Hiring manager again just to tell me that they have now decided to move this role to some Eastern European country for cheap labor.
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Technical Support Manager

Interviewed at Asana

4.1★
Nov 4, 2025

Asked me about technical problems and culture fit. I cleared all the interviews and in the end I met with Hiring manager again just to tell me that they have now decided to move this role to some Eastern European country for cheap labor.

TCP/IP knowledge at level of Cisco CCNA and Fortinet knowledge at level of NSE4 and SD-WAN and IKE/IPSEC were discussed. One need to know these topics inside-out for a good interview. General practical Linux as well...
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Senior Technical Support Manager

Interviewed at Fortinet

3.8★
Apr 25, 2024

TCP/IP knowledge at level of Cisco CCNA and Fortinet knowledge at level of NSE4 and SD-WAN and IKE/IPSEC were discussed. One need to know these topics inside-out for a good interview. General practical Linux as well...

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