Do you have any previous experience working with disabled individuals?
Technical Support Representative Interview Questions
1,757 technical support representative interview questions shared by candidates
They use the STAR method of interviews. Make sure to google it. This is really important to getting the jog. Kind of caught me off guard because I hadn't interviewed in so long.
They mostly wanted to know about my customer service background and not about my education that could possibly lead me to another department.
Tell me something about yourself apart from your resume.
Have you had any experience with an angry employee/customer?
Background check required. Great place for entry level tech support.
How can you manage a tech support request from a customer?
Explained api and what it is
Tech support for Apple: 1.) how do you change the desktop on a mac? 2.) How much is Apple-care? 3.) how long does apple-care good for? 4.) How do you get iTunes? 5.)What browser does the mac use? 6.) If you could resolve a customer issue but break a policy/rule doing so, would you? 7.) Tell a time you went above and beyond. 8.) 3 characteristics you will bring to the company. 9.) role play: calm the customer down after she bought an iPhone 6 and couldn't set up her gmail.
Why do you want to join this company?
Viewing 1291 - 1300 interview questions