How many times have you called in to work in the last year?
Technical Support Representative Interview Questions
1,757 technical support representative interview questions shared by candidates
If I had any sales experience.
What was my past experiences at other jobs?
Tell me about a time you had a difficult customer..
Do you have technical support experience? Do you have sales experience?
all pretty common
How have you turned a negative customer experience into a positive sale?
How do you deal with starting a new job? Have you ever come up with a new idea that was implemented? What is a DVR? What does URL stand for? DNS? Name some cables you hook up a cable box with. First thing you do when your own internet goes out. What would you do if internet went out while you were working at Cox? What do you think this job entails? What happens if you watch a standard definition movie on an HD set? What format do you watch movies in?
There was nothing too difficult. The roleplay might be difficult for those who are comfortable with cross selling as you are expected to transition into that after you finish troubleshooting.
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