Describe what cache and cookies are.
Technical Support Representative Interview Questions
1,757 technical support representative interview questions shared by candidates
How do you manager a frustrated customer?
Describe a situation where you had to deal with a difficult client. What was the issue and how did you help resolve it?
Give me an example of a time where you went above and beyond for a customer. Another good one is walk me through how you would help troubleshoot a printed - over the phone.
Role play: she acted like a upset customer and wanted me to explain the process of hooking internet up to an iOS device?
Why do you want to work at home?
Nothing difficult at all
How to do basic navigation on a computer.
What is one of your favorite app to use and why?
Give an example of when you have demonstrated customer communications
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