Written Test & Self introduction. They asked some HR questions also.
Technical Support Specialist Interview Questions
Technical Support Specialist Interview Questions
A technical support specialist solves technical issues as they arise. Daily tasks may include providing help desk support for computer and software, troubleshooting equipment needs, and training staff in the latest tech tools.
Top Technical Support Specialist Interview Questions & How to Answer
Question 1
Question #1: Describe a time when you could not solve a problem. How did you resolve the issue?
How to answer
How to answer: Explain in detail how you solved a problem through resourcefulness and research. This experience demonstrates important skills employers look for in a technical support specialist. Highlight your resilience and ability to think outside the box when answering this question.
Question 2
Question #2: Describe a time when you faced a challenging customer service experience. How did you ensure quality service was provided to the customer?
How to answer
How to answer: Customer service skills are critical to the role of a technical support specialist. When addressing this question, be detailed in your response by laying out each step you took to ensure quality customer service was provided for the customer. Be sure to explain how you went above what was expected of you.
Question 3
Question #3: How do you make highly technical processes clear to customers or colleagues who are not technology-savvy?
How to answer
How to answer: Respond clearly by describing a highly technical process using concrete examples to make the concept easy to understand. Providing examples in your response demonstrates strength in interpersonal skills and customer service qualities.
18,041 technical support specialist interview questions shared by candidates
Where do you see yourself in 5 years?
Interviewers did not waste any time talking about things that are obvious from CV but they got straight into the main topic They concentrated on candidate - Communication skills; specifically about explaining the product capabilities - Product Management behavioral skills - Technical capabilities around APIs. Kubernetes/Docker Some of the key questions 1) Describe about your current product ? What does it do? 2) What business features does it offer? What technologies are used? 3) Talk about few example requirements that your product addressed? 4) What is your product vision? 5) How do you priorities backlog/stories? 6) Did you ever rejected a feature request? and why? 5) What is a Microservice and What is an API? 6) Did you design APIs? 7) Did you deploy solutions on Kubernetes? (what hand-son experience do you've)
Asked me to review code and explain its purpose. Also asked behavioural questions.
How do you keep your skills fresh?
Mostly IAM related questions were asked
They have asked me about sql and our projects
What is Active directory explanation
Why do you think you'd be good for the position?
One question they asked me was if I would feel comfortable working somewhere where they frequently have beer in the office. Another was what my parents do for a living. Yeah okay.
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