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      the LEGO Group

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      Global Customer Success Manager Interview

      Jun 22, 2022
      Anonymous Interview Candidate
      No offer
      Positive experience

      Other Global Customer Success Manager Interview Reviews for the LEGO Group

      Global Customer Success Manager Interview

      Aug 8, 2023
      Anonymous Interview Candidate
      Boston, MA
      No offer
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at the LEGO Group in Apr 2022

      Interview

      Overall, it was very drawn out and the timeline wasn't very well communicated. Three weeks after applying, they reached out to me to schedule a phone screen. A week or two after that, I spoke to the hiring manager. A week or two later, I was asked to create a deck of my customer success plan, with a 30/60/90 and was told there were just 2 rounds left -- meeting with two stakeholders, and then presenting the deck to two higher ups. I had the meeting with the two stakeholders, and then never heard anything. When I reached out a week or so later, I was told the hiring manager was on holiday and they would reach back out. It's now a month later and despite following up, I never heard anything -- no acceptance, no rejection. I really enjoyed meeting the team and the way everything had started out communication wise -- they give you a PDF on what to expect. Ultimately, there was just no closure communication, which leaves the candidate feeling disrespected and with a sour taste in their mouth. That said, they're doing amazing things with LEGO Education, and I wish them all the best!

      Interview questions [1]

      Question 1

      What makes you stand out from other candidates?
      Answer question
      1
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at the LEGO Group (Boston, MA) in Apr 2022

      Interview

      I had 3 rounds of interviews, including a panel interview with a go to market strategy. It was about average difficulty, except for the project. What was absurd was that I applied in March, got the first contact in April, had one interview a week (almost) through May, they strung me along through June, and then ghosted until they finally told me no in August.

      Interview questions [1]

      Question 1

      Tell me about a time you had a difficult client.
      Answer question