Mission To be living proof you can win in business while being human first.
Our Purpose nests well in the overall Purpose of the Customer Success Movement—the Movement that we serve at Gainsight. Customer Success is fundamentally about realizing that your customer is not a transaction or a deal or an opportunity or a lead. Your customer is a bunch of human beings just like you. And just like you, they want to succeed with what they do.
In a way, Customer Success, and Gainsight, are about bringing humanity back into this technology-driven world.
Description Gainsight™ is a venture-backed, fast growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London and India.
With diversity and inclusion at the forefront of Gainsight’s core values, we promote a culture that celebrates diversity and inclusiveness at Gainsight, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
Check out your Company Bowl for anonymous work chats.
Bowls
Get actionable career advice tailored to you by joining more bowls.
Followed companies
Stay ahead in opportunities and insider tips by following your dream companies.
Job searches
Get personalized job recommendations and updates by starting your searches.
Why work with us?
Company
Culture
Diversity
Gainsight Gives
Gainsight is Committed to Success For All - Our Customers, Our Employees, Our Community and Our Partners
WE’RE THE CUSTOMER SUCCESS COMPANY
For decades, businesses have used data to drive customer acquisition. Now, we’re changing the game for those businesses by helping them leverage the power of customer data to manage at-risk customers and grow the lifetime value of healthy ones. Gainsight helps businesses gain insight into:
CUSTOMER LIFECYCLE
Customer Success strategies are not one-size-fits-all. Monitor and engage with a variety of customers.
RISK MANAGEMENT
Use big data analytics to monitor customer health according to sales data, usage logs, support tickets, and more.
VALUE DEMONSTRATION
Keep your customers loyal by helping them understand the value your products and services provide.
EXPANSION AND ADVOCACY
Find your biggest fans and identify accounts ripe for additional sales.
CROSS-FUNCTIONAL COLLABORATION
Improve team and task coordination, track business outcomes, and streamline operations
Gainsight has an employee rating of 4.1 out of 5 stars, based on 718 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gainsight employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).
Employees rate Gainsight 4.1 out of 5 stars based on 720 anonymous reviews on Glassdoor. In 2023, Gainsight employees have voted their company to be one of Glassdoor’s Best Places to Work.
To get a job at Gainsight, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Gainsight and prepare for tough questions.
Overall, 81% of employees would recommend working at Gainsight to a friend. This is based on 720 anonymously submitted reviews on Glassdoor.
48% of job seekers rate their interview experience at Gainsight as positive. Candidates give an average difficulty score of 3.1 out of 5 (where 5 is the highest level of difficulty) for their job interview at Gainsight.