Based in Cambridge, Massachusetts, Peak Support is a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. We offer a wide array of services including customer support, sales operations, and business process outsourcing. Our global delivery model enables us to provide service from the Philippines and the U.S. We hire the best agents in the business and we are relentlessly dedicated to helping our clients succeed.
OUR STORY
2013
Peak Support’s leadership team – Jonathan, Bianca, Judz, and Haze – met in 2013, working at the highly acclaimed app TalkTo. They recognized that the company’s customer support team was an incredible asset and decided to build the strongest service organization in the world.
2014
They designed an exceptional system for recruiting, training, and mentoring new hires. They developed analytics and quality assurance systems. Most importantly, they established a culture and a set of core values that would foster both client success and team member satisfaction. TalkTo was eventually acquired by Path, which was purchased by Kakao Corp.
2015
Peak Support launched in June, with its first client, and grew to three clients by the end of the year. All three of those clients are still with us today.
2016 to 2019
Peak Support expands to 15 clients, all via referral, with no investment in sales or marketing. We launch new service lines including graphic design, software development, direct mail fulfillment, influencer management, and more.
2020
With our remote model and diversified client base, Peak Support experiences almost no operational disruption due to COVID-19, and is well positioned to bring on new clients in emerging industries. We launch our first U.S. support team.
2021
We serve some of today’s leading growth companies and are well positioned to continue to do so, in 2021 and beyond.
2022
We keep growing.
