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Episode one of The Peak Experience goes live on Monday, but we wanted to share another clip before then because it's just *that* good. Our guest, DEI expert Allyson Livingstone, Ph.D., discussed athenahealth's "Moments That Matter" initiative with Hannah Steiman. "We need to think more strategically about how to center the employee..." Allyson said. "How can we meet people where they are and help them grow and excel given the current context we're working in? We started thinking, 'What are the moments that matter to our employees across the life cycle? And how do we show up to support them building the skills and leveraging the resources they need to really excel at those particular moments that matter?'" See the full clip here and tune in on Monday when the full episode is released wherever you get your podcasts.
Introducing: The Peak Experience! Peak Support's brand new podcast hosted by President Hannah Steiman features interviews with CX industry leaders discussing how to achieve success in an ever-changing market. The Peak Experience's pilot episode is being released on Monday, August 28 on YouTube and wherever you get your podcasts. Our very first guest is Allyson Livingstone, Ph.D., Executive Director of Diversity and Inclusion at athenahealth. See what Allyson has to say about employee engagement below and tune in next week for the full episode!
