PerfectServe

PerfectServe

8mo

Service has long been enshrined as a PerfectServe core value. Most of the time, that value is reflected in the service we provide to our healthcare organization partners, but sometimes we get to walk the walk in other ways. Over the past few weeks, a handful of our team members were privileged enough to attend charity golf tournaments benefiting some incredible organizations. Amanda Brooks, Karen Metz, Kyle Eisenberg, and Mark Rennie (pictured) all hit the links for MaineHealth's tournament in support of the Barbara Bush Children's Hospital and the Children's Miracle Network Hospitals. Things got rolling with a scene-stealing opening tee shot from a 3-year-old patient named Henry, who had an unforgettable story and didn't shy away from the microphone. The fundraiser was a huge success, bringing in more than $291,000 in just one day. Next, Ashlynn Mullis, Sam Snider, and our CEO Guillaume Castel—along with TeamBuilder CEO David Howard—attended the American Heart Association's Greater Washington Golf Tournament, which PerfectServe was proud to sponsor. The team had a blast dropping birdies, and the event was a big success, raising over $127,000 to support AHA's efforts. There's never a bad time to give back, and it's even better when you can do it together. Thanks to everyone on our team who showed up to support these worthy causes!...Show more

PerfectServe

8mo

This morning, we announced that PerfectServe has surpassed $100 million in contracted annual recurring revenue. This achievement underscores the accelerating adoption of the company’s unified platform, which combines advanced communication, scheduling, call center, and clinical workflow capabilities with a steadfast commitment to interoperability. “Healthcare organizations are under pressure to do more with less, and it’s precisely why the PerfectServe platform is resonating,” said PerfectServe CEO Guillaume Castel. “By consolidating the functionality of over a dozen disparate tools in one unified solution, we help our customers simplify operations and reduce costs while giving clinicians more quality time with patients. Our growth reflects the compelling ROI we deliver to healthcare organizations, the value we add to their existing investments, and the expertise our team brings every day.”...Show more

PerfectServe

1y

PerfectServe announced the (extremely deserving) winners of this year's Nurses of Note awards program—the fifth installment since the program launched in 2021. This year, four winners were selected to highlight specific areas of excellence in nursing: leadership, team support, technology innovation, and patient-centered care. The winners are: - Excellence in Nursing Leadership: Kyle Pingleton, Director of Quality Management, Cornerstone Specialty Hospital (Broken Arrow, OK) - Innovative Technology Utilization Award: Amy Staly, Director of Healthcare Product Strategy, Clearsense (Nashville, TN) - Exceptional Team Support Award: Daniella Radunovic, RN, BSN, Loyola Medicine (Maywood, IL) - Patient-Centered Care Excellence Award: Madison Poon, RN, Cincinnati Children's Hospital Medical Center (Cincinnati, OH) These four winners exemplify many of the qualities that make nurses such crucial parts of the care team and the healthcare industry writ large. It's an honor to recognize these four, and we look forward to sharing more about their stories throughout the year!...Show more

PerfectServe

1y

PerfectServe announced that two of its flagship solutions have earned 2025 Best in KLAS awards. Lightning Bolt Scheduling ranked #1 in the Scheduling: Physician category, while PerfectServe topped the Clinical Communications (Ambulatory/Post-Acute Care) segment in the 2025 Best in KLAS: Software & Services report. This milestone represents PerfectServe’s first time winning two Best in KLAS awards in the same year. Lightning Bolt Scheduling’s win marks its fourth Best in KLAS award in the physician scheduling category, following victories in 2017, 2018, and 2024. “These Best in KLAS awards align perfectly with what we hear from our customers: When you optimize the workforce in a best-in-class way, you can route messages to the right person at the right time across all care settings, regardless of EHR,” said PerfectServe CEO Guillaume Castel. “By connecting intelligent scheduling with advanced clinical communication capabilities, we’re helping healthcare organizations deliver more efficient, coordinated care while reducing administrative burden on their teams.” More here: https://bit.ly/418zpoY...Show more

PerfectServe

1y

PerfectServe announced a new partnership with Five9, the intelligent CX platform provider. This collaboration will empower healthcare organizations to reimagine their contact center operations, enhancing both patient experience and clinical workflow efficiency. The partnership integrates PerfectServe’s Operator Console, a modern cloud-based replacement for legacy on-premises hospital switchboard systems, with Five9’s CX platform and Intelligent Virtual Agent (IVA) technology. Five9’s comprehensive cloud contact center solution offers omnichannel engagement, AI-powered self-service, and advanced analytics, while its IVA leverages natural language processing to understand and respond to patient inquiries intelligently. This integration enables a seamless handoff between automated systems and human operators, automating routine inquiries while ensuring complex clinical communications are handled with appropriate precision and care by PerfectServe....Show more