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Service has long been enshrined as a PerfectServe core value. Most of the time, that value is reflected in the service we provide to our healthcare organization partners, but sometimes we get to walk the walk in other ways. Over the past few weeks, a handful of our team members were privileged enough to attend charity golf tournaments benefiting some incredible organizations. Amanda Brooks, Karen Metz, Kyle Eisenberg, and Mark Rennie (pictured) all hit the links for MaineHealth's tournament in support of the Barbara Bush Children's Hospital and the Children's Miracle Network Hospitals. Things got rolling with a scene-stealing opening tee shot from a 3-year-old patient named Henry, who had an unforgettable story and didn't shy away from the microphone. The fundraiser was a huge success, bringing in more than $291,000 in just one day. Next, Ashlynn Mullis, Sam Snider, and our CEO Guillaume Castel—along with TeamBuilder CEO David Howard—attended the American Heart Association's Greater Washington Golf Tournament, which PerfectServe was proud to sponsor. The team had a blast dropping birdies, and the event was a big success, raising over $127,000 to support AHA's efforts. There's never a bad time to give back, and it's even better when you can do it together. Thanks to everyone on our team who showed up to support these worthy causes!
This morning, we announced that PerfectServe has surpassed $100 million in contracted annual recurring revenue. This achievement underscores the accelerating adoption of the company’s unified platform, which combines advanced communication, scheduling, call center, and clinical workflow capabilities with a steadfast commitment to interoperability. “Healthcare organizations are under pressure to do more with less, and it’s precisely why the PerfectServe platform is resonating,” said PerfectServe CEO Guillaume Castel. “By consolidating the functionality of over a dozen disparate tools in one unified solution, we help our customers simplify operations and reduce costs while giving clinicians more quality time with patients. Our growth reflects the compelling ROI we deliver to healthcare organizations, the value we add to their existing investments, and the expertise our team brings every day.”
PerfectServe announced the (extremely deserving) winners of this year's Nurses of Note awards program—the fifth installment since the program launched in 2021. This year, four winners were selected to highlight specific areas of excellence in nursing: leadership, team support, technology innovation, and patient-centered care. The winners are: - Excellence in Nursing Leadership: Kyle Pingleton, Director of Quality Management, Cornerstone Specialty Hospital (Broken Arrow, OK) - Innovative Technology Utilization Award: Amy Staly, Director of Healthcare Product Strategy, Clearsense (Nashville, TN) - Exceptional Team Support Award: Daniella Radunovic, RN, BSN, Loyola Medicine (Maywood, IL) - Patient-Centered Care Excellence Award: Madison Poon, RN, Cincinnati Children's Hospital Medical Center (Cincinnati, OH) These four winners exemplify many of the qualities that make nurses such crucial parts of the care team and the healthcare industry writ large. It's an honor to recognize these four, and we look forward to sharing more about their stories throughout the year!
PerfectServe announced that two of its flagship solutions have earned 2025 Best in KLAS awards. Lightning Bolt Scheduling ranked #1 in the Scheduling: Physician category, while PerfectServe topped the Clinical Communications (Ambulatory/Post-Acute Care) segment in the 2025 Best in KLAS: Software & Services report. This milestone represents PerfectServe’s first time winning two Best in KLAS awards in the same year. Lightning Bolt Scheduling’s win marks its fourth Best in KLAS award in the physician scheduling category, following victories in 2017, 2018, and 2024. “These Best in KLAS awards align perfectly with what we hear from our customers: When you optimize the workforce in a best-in-class way, you can route messages to the right person at the right time across all care settings, regardless of EHR,” said PerfectServe CEO Guillaume Castel. “By connecting intelligent scheduling with advanced clinical communication capabilities, we’re helping healthcare organizations deliver more efficient, coordinated care while reducing administrative burden on their teams.” More here: https://bit.ly/418zpoY
PerfectServe announced a new partnership with Five9, the intelligent CX platform provider. This collaboration will empower healthcare organizations to reimagine their contact center operations, enhancing both patient experience and clinical workflow efficiency. The partnership integrates PerfectServe’s Operator Console, a modern cloud-based replacement for legacy on-premises hospital switchboard systems, with Five9’s CX platform and Intelligent Virtual Agent (IVA) technology. Five9’s comprehensive cloud contact center solution offers omnichannel engagement, AI-powered self-service, and advanced analytics, while its IVA leverages natural language processing to understand and respond to patient inquiries intelligently. This integration enables a seamless handoff between automated systems and human operators, automating routine inquiries while ensuring complex clinical communications are handled with appropriate precision and care by PerfectServe.
PerfectServe announced that it has been positioned as a Leader and furthest for Completeness of Vision in the 2024 Gartner Magic Quadrant for Clinical Communication and Collaboration. This follows last year’s inaugural report for the segment that recognized PerfectServe as highest in Ability to Execute. In line with its placement in the Magic Quadrant, PerfectServe’s Unite platform continues to evolve, delivering the full spectrum of capabilities needed to enhance care collaboration, including secure communication, provider & staff scheduling, a modern operator console, patient & family communication, and advanced routing. “It’s our strong belief that this recognition from Gartner reflects the long-term vision and effort that went into building Unite as a truly integrated platform,” said Guillaume Castel, CEO of PerfectServe. “Our strategic acquisitions and product development have delivered far more value than the sum of their parts. Our clients see the difference as we continue to focus on accelerating care delivery, improving workflows, and supporting caregiver well-being across healthcare. PerfectServe is driving productivity and positioning customers to adapt to the next phase of care delivery.”
PerfectServe announced a range of milestones that mark 2023 as the company’s most successful year to date, including 10% revenue growth, a 107% enterprise net customer retention rate, and awards from top industry analysts like Gartner, KLAS, and Black Book Research. The company also welcomed 400 net new customers into the fold in 2023, including 10 multi-solution enterprise customers, and four enterprise Operator Console customers (three of which were finalized in the fourth quarter alone). “Healthcare organizations today are looking for strategic partners who can help them solve multiple problems, and I’m confident that much of our success in 2023 was due to a strong, well-considered, and unique mix of products,” said PerfectServe CEO Guillaume Castel. “PerfectServe is the only company that offers the most advanced provider scheduling solution, communication technology with industry-standard routing capabilities that drives the deepest adoption rates and spans the entire care continuum, and an integrated call center platform. We look forward to building on this momentum with even more innovation in 2024.”
PerfectServe's Lightning Bolt Scheduling solution earned a 2024 Best in KLAS award for the physician scheduling market segment. The award is given by KLAS, a research firm that channels the voices of thousands of healthcare professionals to share valuable insights about the technology they use every day. This is Lightning Bolt’s third time winning the segment (2017, 2018, and 2024), which is growing in importance as more healthcare organizations adopt advanced, enterprise-grade scheduling solutions. It also closely follows the September publication of the KLAS Physician Scheduling 2023 report, which echoed the Best in KLAS sentiment by giving Lightning Bolt top marks for overall performance, ease of use, quality of support, and proactive service.
In its latest report covering the physician scheduling segment, KLAS gave Lightning Bolt Scheduling the highest scores for overall performance, ease of use, quality of support, and proactive service. Lightning Bolt’s overall performance score (90.9) was the only one among its competitive set to outperform the market average. Customers also validated that Lightning Bolt drives a number of positive outcomes, including “better-balanced clinician workloads and improved care coordination.” In the report, Lightning Bolt also received top marks for “responsive and helpful” service and the quality of its web and phone support.
PerfectServe was recognized as a Leader and for being highest in execution in the inaugural Gartner® Magic Quadrant™ for Clinical Communication and Collaboration. Magic Quadrant reports are widely read across many industries and provide in-depth analysis for organizations looking to make technology buying decisions. “PerfectServe has been in the deepest trenches of healthcare communication and clinical workflows for over 25 years, so we strongly believe that being recognized as a Leader in this important report is validation of our focus, innovation, and fierce dedication to customers,” said PerfectServe CEO Guillaume Castel. “With the capabilities of our Unite platform, from comprehensive clinical and patient communication to provider scheduling to a cloud-native operator console, we strongly believe that no other vendor can enable end-to-end, enterprise-wide communication and collaboration strategies as well as PerfectServe.”
