How do employees rate Rapid Response Monitoring?

Employees rate Rapid Response Monitoring 3.7 out of 5 stars based on 270 anonymous reviews on Glassdoor. In 2020 , Rapid Response Monitoring employees have voted their company to be one of Glassdoor’s Best Places to Work.

How can I get a job at Rapid Response Monitoring?

To get a job at Rapid Response Monitoring, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Rapid Response Monitoring and prepare for tough questions.

Do people recommend working at Rapid Response Monitoring?

Overall, 68% of employees would recommend working at Rapid Response Monitoring to a friend. This is based on 270 anonymously submitted reviews on Glassdoor.

How do job seekers rate their interview experience at Rapid Response Monitoring?

53% of job seekers rate their interview experience at Rapid Response Monitoring as positive. Candidates give an average difficulty score of 2.9 out of 5 (where 5 is the highest level of difficulty) for their job interview at Rapid Response Monitoring.

How do employees rate the business outlook for Rapid Response Monitoring?

66% of employees think that Rapid Response Monitoring has a positive business outlook . This is based on anonymous employee reviews submitted on Glassdoor.

Working at Rapid Response Monitoring

Rapid Response Monitoring Snapshot

3.7

based on 269 ratings

68% would recommend to a friend

Russell R. MacDonnell

69% approve of CEO

3 OfficesLocations

Description Rapid Response Monitoring is a leading provider of professional electronic security monitoring, protecting life and property since 1992.

We partner with alarm companies to respond to alarms 24/7 from systems they install in homes and businesses nationally and internationally. Our technologically advanced facilities and engaged team are ready to assist with any emergency situation.

Dedicated to exceeding standards, our services are delivered 100% in-facility from fully redundant offices in Syracuse, NY, Corona, CA, and Henderson, NV.

Life at Rapid Response Monitoring

Why work with us?

Our Mission

Benefits and Perks

Career Growth

Military Commitment

Community Engagement

We Are Committed To Protecting Life And Property. We Carry Out That Mission 24/7/365.

At the heart of our business are the Monitoring Centers. This is where our Customer Service Team works around the clock to monitor alarms.

When an alarm goes off - whether that be for a fire, burglary, carbon monoxide, or medical alarm - we're on the phone within seconds to connect customers with critical emergency services if and when they're needed.

With facilities in Syracuse, NY, Corona, CA, and Henderson, NV, our team expands from coast to coast! In addition to our Customer Service Department, Rapid Response has a thriving office environment where Sales, Marketing, IT, Accounting, HR, Technical & Programming Professionals can grow.

Company updates

Rapid Response Monitoring

7mo

Nothing fuels Friday like a good slice of pizza! 🍕 Big thanks to Toss N Fire for braving the heat and delivering deliciousness to #TeamRapid's day....Show more

Nothing fuels Friday like a good slice of pizza! 🍕 Big thanks to Toss N Fire for braving the heat and delivering deliciousness to #TeamRapid's day.

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Rapid Response Monitoring

7mo

Bill Santiago has been a vital part of our company since the very beginning. As Director of Technical Services, Bill handled everything from installing receivers to working on computer systems and networks. "There was nothing he couldn't do," said Randy Bourdon. The Senior Network Engineer first met Bill on the softball field. From teammates to friends, it wasn't long before Bill recommended Randy for a supporting role on Rapid's expanding technical team. "He taught me everything he knew," said Randy, who worked with Bill for nearly 20 years. Side-by-side, the two traveled all over the country. Attending trade shows, visiting Dealers, installing IP links, "We did whatever it took to get the job done." For many years, Bill was our "go-to" for anything technical. After 29 years of unwavering dedication, Bill retired this summer, leaving behind a legacy we will always cherish. We’ll miss seeing him around HQ, but no matter what, Bill will always be a part of #TeamRapid....Show more

Bill Santiago has been a vital part of our company since the very beginning. As Director of Technical Services, Bill handled everything from installing receivers to working on computer systems and networks. "There was nothing he couldn't do," said Randy Bourdon. The Senior Network Engineer first met Bill on the softball field. From teammates to friends, it wasn't long before Bill recommended Randy for a supporting role on Rapid's expanding technical team. "He taught me everything he knew," said Randy, who worked with Bill for nearly 20 years. Side-by-side, the two traveled all over the country. Attending trade shows, visiting Dealers, installing IP links, "We did whatever it took to get the job done." For many years, Bill was our "go-to" for anything technical. After 29 years of unwavering dedication, Bill retired this summer, leaving behind a legacy we will always cherish. We’ll miss seeing him around HQ, but no matter what, Bill will always be a part of #TeamRapid.

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Rapid Response Monitoring

7mo

We recently held our annual Wellness Fair at all three offices, focusing on supporting physical, mental, and financial health. The event offered our team valuable resources and tools to help them thrive both personally and professionally, encouraging a balanced approach to wellness every day. A big thank you to our amazing vendors for sharing their expertise and making the day fun and engaging with fantastic giveaways!...Show more

We recently held our annual Wellness Fair at all three offices, focusing on supporting physical, mental, and financial health. The event offered our team valuable resources and tools to help them thrive both personally and professionally, encouraging a balanced approach to wellness every day. A big thank you to our amazing vendors for sharing their expertise and making the day fun and engaging with fantastic giveaways!

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Photos

Rapid Response Monitoring photo of: We brought Cafe Blue to the Rapid campus for free coffee to celebrate the first day of summer!

Rapid Response Monitoring awards & accolades

Central Station of the Year, Central Station Alarm Association (CSAA), 2016
Heathiest Employers of Upstate NY, Healthiest Employers Organization, 2016
Fit-Friendly Worksite Gold Achievement, American Heart Association, 2015
Employer of Distinction Award for Best Work Environment, Society for Human Resource Management, 2008

Glassdoor Awards

Best Places to Work

2020 (#44)

Pledges & certifications

Veteran hiring commitment
Committed to helping America's military veterans find work
Pay equality pledge
Committed to paying equitably for equal work & experience
Tech hiring commitment
Helping to train, hire and promote more technology workers
Career advancement program
Helping employees "upskill" into higher-paying positions
Social responsibility pledge
Formal programs or foundation to give back to communities
First job programs
Maintain entry-level hiring and career development programs to give people career starts

Connect with Rapid Response Monitoring

Jobs at Rapid Response Monitoring

Customer Service Representative (NV) - $22/hr

IT Support Specialist

Accounts Payable Specialist

Customer Service Representative - $22/hr

Talent Acquisition Internship - $20/h

Employee reviews at Rapid Response Monitoring

Rapid Response Monitoring has an employee rating of 3.7 out of 5 stars, based on 269 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rapid Response Monitoring employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by category

4.0

Compensation and benefits

3.9

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.5

Senior management

3.4

Work/Life balance

Employee reviews

Control center specialistCurrent employee

5.0

Great pay and benefits, but strict environment awaits

Rapid Response Monitoring

Rapid Response Monitoring Snapshot

Life at Rapid Response Monitoring