3M Customer Service Representative CSR reviews

4.4

91% would recommend to a friend

(9 total reviews)
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William M. Brown

100% approve of CEO

85% positive business outlook

Reviews by job title

9 reviews
4.0
Sep 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Has a good salary, above average. And there are a lot of training and resources for new employees.

Cons

Everything is dictated by managers who don't have real experience in the field. There is little grow opportunities in the short term. And the flexibility depends mostly on your manager. WFH policy changed to a "4-day at office" without any justification.

5.0
Dec 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Good company and nice atmosphere

Cons

They are cutting staff on a global scale

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3M Response
2y
Hello, Thank you for your review. We appreciate your feedback as a former employee and see your concerns regarding global lay-offs. We want you to know that we look to our current and former employees to help us shape the future of 3M, and we are grateful you decided to share your experience with us. Have a nice day!
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