Is ADP a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at ADP have rated their employer with 3.4 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at ADP .

Does ADP pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at ADP with 3.3 out of 5 stars based on 398 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at ADP.

How happy are Customer Service Representative professionals working at ADP?

47% of Customer Service Representative employees at ADP would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Customer Service Representative professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1671) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (386) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (299) , Project Manager (246) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1673 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1467 reviews)); "Flexible and good work life balance" ((in 1430 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1058 reviews)); "Very flexible and good pay" ((in 761 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 835 reviews)); "Some managers are bad apples but not all" ((in 483 reviews)); "low salary and very influenced" ((in 461 reviews)); "Poor upper management." ((in 153 reviews)); "Can be stressful and long hours" ((in 151 reviews))

ADP Customer Service Representative reviews

3.4

47% would recommend to a friend

(398 total reviews)

Maria Black

51% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Rep%2FAssociate Client Support Consultant employees have rated ADP with 3.4 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Customer Service Rep%2FAssociate Client Support Consultant professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service Rep%2FAssociate Client Support Consultant professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

398 reviews

2.0

Jun 24, 2026

Hybrid work from the start, but poor management culture

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

it was hybrid immediately not wait 90 days to get it.

Cons

management is unhealthy. more fear mongering than guide also it is sink or swim. you get some training but not enough to not to get lost with changes or reminders and this seems to rub management the wrong way.

4.0

Jun 2, 2026

Great learning opportunity, but expect mandatory overtime

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great opportunity Lots of learning

Cons

Mandatory Over time during peak hours

2.0

May 19, 2026

Supportive team, but overworked and underpaid

Account manager

Recommend

CEO approval

Business Outlook

Pros

Supportive team and company lunches.

Cons

You are overworked and underpaid. They only care about client surveys and retention rates at the expense of your mental health.

ADP Response

4w

Thank you for your insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review.

Viewing 1 - 3 of 398 Reviews

Jobs at ADP

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

View all Customer Service Rep%2FAssociate Client Support Consultant Jobs

ADP

ADP Customer Service Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Hybrid work from the start, but poor management culture

Great learning opportunity, but expect mandatory overtime

Supportive team, but overworked and underpaid

Jobs at ADP

ADP reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Jobs at ADP

ADP reviews FAQs