whereas the atmosphere was, on the whole, fantastic, during the shift from UK based to overseas call centres, a decision made at MasterCard corporate level, this understandably put a bit of a damper on the situation, with there being confusion and uncertainty around the security of some of the agent's jobs, whereas those on the phone were aware that their positions would be made redundant, there were others who were not sure, and not made aware, what was going on with their positions,