Would rather work in 1 of the 7 depths of hell - Customer Service Representative (CSR) Access Prepaid Worldwide Employee Review

I like my direct supervisor and co-workers. The fact that they are owned by MasterCard gives me hope for the future, but after waiting for radical changes for over a year I am quickly loosing hope.

Lack of senior management support for the success of the business. People are set up to fail. No career advancement. Horrible HR function. Terrible compensation packages. No sense of urgency. Myopic thinking is the norm.

Some incredibly talented employees and good characters whose careers could flourish outside of this environment.

-Heavily Micromanaged by executive leadership - its their way or the highway -Poor salary - very underpaid -Very poor work-life balance, its not ok if you cant join a 10pm call because of illness...(source=experience) -Internal morale is at an all time low because of the above points which results in, at times a poor and hostile working environment. -Sometimes operates unethically. The steer can more often than not be "whatever you have to do to make the client happy or to win the business...do it"...Including dodging the truth or just flat out lying. -No real opportunity for progression.