ActiveCampaign reviews

3.3

50% would recommend to a friend

(490 total reviews)
avatar

Jason VandeBoom

51% approve of CEO

44% positive business outlook

ActiveCampaign has an employee rating of 3.3 out of 5 stars, based on 490 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ActiveCampaign employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

490 reviews
1.0
Aug 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Most of the good people have been let go. There are very few good people left unfortunately.

Cons

1. Lots of customer churn to the point where ARR has taken a massive hit, so there have been multiple rounds of layoffs. Customers aren't getting value out of the product anymore. The folks in charge of product strategy (SVP of Product, CTO and CEO) are inept. Other competing marketing automation products are doing well, so the excuse that the ELT team has been giving is unacceptable. 2. The entire ELT team is inept and needs to be fired. New President who was brought on board more than a year back has tried many things but can't turnaround the company. All that he and the CEO are doing is letting go hard working people instead of firing members of the ELT, who are essentially cronies of the CEO.

2.0
Jun 8, 2020
Recommend
CEO approval
Business Outlook

Pros

Some of the best people I have ever worked with in my career. People are incredibly intelligent, insightful, empathetic and easygoing. Still keep in contact with a decent amount of people from ActiveCampaign.

Cons

I wasn’t going to post this Glassdoor about ActiveCampaign, but after what I heard from an e-mail from a C-Suite person put up about BLM, I was completely taken aback with the hypocritical audacity of this man to publicly support black people but privately keep managers/leaders who harassed and demoralized black people (specifically women). There is a post on instagram by a previous worker that expresses her experience at this “cool kids club” company. The fact that a manager can harass her (in addition to her other colleagues) and have multiple complaints written about him to the HR team and STILL be able to have his job months after that until ActiveCampaign finally had the decency to fire/let go of him is ridiculous. This is just one of many stories of women in ActiveCampaign being harrassed and gaslit by management, and ActiveCampaign and the HR team doing little to nothing about it until said person leaves on their own accord or multiple has to be filed for them to take action. And this “cool kids club” culture ActiveCampaign have is really destroying their product division. When you lose your VP of Product, Director of Product, and multiple Product Managers in the span of 6-7 months, that should be a sign to pause, self-reflect, and have a heart-to-heart conversation with everyone in T&P about why this is happening and how to fix it. But nope, not at ActiveCampaign! They just put someone that is part of the “cool kids club” in the VP of Product role that is VERY under qualified and promote a underqualifed PM while there are PMs that have been working at ActiveCampaign for years, but haven’t even been given a chance to become more senior.

2.0
Jun 9, 2020

Yikes.

Recommend
CEO approval
Business Outlook

Pros

The bells and whistles are pretty impressive - massive office, every snack you could ever want, coffee bar, beer and wine on tap. The compensation and benefits are very solid across the board. The individual contributors at this company consist of very smart and creative people - many long-term friendships are made here.

Cons

Where do I begin? Unfortunately as the company grew, ActiveCampaign began to bring on more and more toxic individuals who have the audacity to call themselves leaders. I've seen sexism, gaslighting, misogyny, racism, harassment, and extreme bias during my time at ActiveCampaign. As leadership continued to hire their toxic friends (who were usually white men), the culture crumbled. The CEO suddenly became spineless and let his boy's club steer him in the wrong direction. There was a definite shift in focus where it became less about building a product that helps small businesses and more about how to make a lot of money and fast. The culture when I left was a culture based around fear. We all watched repercussions happen to teammates who were brave enough to speak up which instilled fear of speaking out. All in all, leadership at this company is a serious issue. There is no true accountability among VP's and Directors and they are all seemingly incapable of truly leading a team. Throw out the whole C-Suite and start over, please.

Viewing 1 - 3 of 490 Reviews

Glassdoor has 523 ActiveCampaign reviews submitted anonymously by ActiveCampaign employees. Read employee reviews and ratings on Glassdoor to decide if ActiveCampaign is right for you.