Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 59 reviews)); "Work from home, flexible, great people" ((in 49 reviews)); "The people here are great and it really starts from the top." ((in 47 reviews)); "benefits were good and until the merger hours were unlimited" ((in 44 reviews)); "The work life balance was good" ((in 15 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 37 reviews)); "Fire the good supervisors" ((in 18 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Too much favoritism in this company ." ((in 13 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 8 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What Agero locations have received the highest employee ratings?

Atlanta , Dallas , Irving , Nashville , Medford , Boston

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Agero

Agero reviews

3.5

62% would recommend to a friend

(719 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

719 reviews

5.0

Apr 24, 2026

Opportunities for advancement, but challenging customer interactions

Roadside assistance agent

Recommend

CEO approval

Business Outlook

Pros

Plenty of opportunities to move up. Staff quick to recognize skill and praise/reward.

Cons

You're talking to customers on their WORST DAY. Sometimes they're pissed and it comes out at you.

Agero Response

Thank you for your feedback, we are happy to hear you are a part of Agero's impact.

5.0

Apr 16, 2026

Good pay and culture, but work-life balance suffers

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Good pay really good culture

Cons

Work life balance at times

Agero Response

Thank you for your feedback! We’re thrilled to hear that you are enjoying our company culture. While we strive to maintain a healthy work-life balance for everyone, please know that prioritizing our employees remains our top commitment.

5.0

Mar 30, 2026

Great pay with a positive work environment

Roadside assistance agent

Recommend

CEO approval

Business Outlook

Pros

Pay is great Management Work-life balance

Cons

nothing bad to say about the company. The job is what you make it

Agero Response

1mo

Thank you for your feedback. Happy to hear things are going well.

Viewing 1 - 3 of 719 Reviews

Jobs at Agero

Remote Response Associate, Roadside Assistance CSR

Remote Response Associate, Roadside Assistance CSR

Remote Response Associate, Roadside Assistance CSR

Remote Response Associate, Roadside Assistance CSR

Remote Response Associate, Roadside Assistance CSR

Agero reviews FAQs

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Agero

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Ratings by category

Ratings by demographic groups

Reviews by job title

Opportunities for advancement, but challenging customer interactions

Good pay and culture, but work-life balance suffers

Great pay with a positive work environment

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