Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 56 reviews)); "Work from home is nice." ((in 46 reviews)); "The people here are great and it really starts from the top." ((in 43 reviews)); "benefits were good and until the merger hours were unlimited" ((in 43 reviews)); "Good training but very fast" ((in 30 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 39 reviews)); "Fire the good supervisors" ((in 17 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Too much favoritism in this company ." ((in 14 reviews)); "Getting time off is difficult they have a program where if the call center is slow you can leave early if approved but taking days off that you are scheduled for is hard to do." ((in 10 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What Agero locations have received the highest employee ratings?

Atlanta , Dallas , Irving , Nashville , Medford , Boston

Agero reviews

Compare reviews

3.5

62% would recommend to a friend

(719 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

719 reviews

3.0

May 14, 2026

work-from-home environment but low pay and management issues

Roadside assistance

Recommend

CEO approval

Business Outlook

Pros

Offers Work from home, most everyone is willing to help when you have a question.

Cons

Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

Agero Response

1w

Thank you for your feedback. We will share with our leadership team.

5.0

Apr 24, 2026

Opportunities for advancement, but challenging customer interactions

Roadside assistance agent

Recommend

CEO approval

Business Outlook

Pros

Plenty of opportunities to move up. Staff quick to recognize skill and praise/reward.

Cons

You're talking to customers on their WORST DAY. Sometimes they're pissed and it comes out at you.

Agero Response

2w

Thank you for your feedback, we are happy to hear you are a part of Agero's impact.

3.0

Apr 17, 2026

Friendly coworkers, but pay is below average

Accountant

Recommend

CEO approval

Business Outlook

Pros

People were friendly and willing to help

Cons

Pay was on average or below

Agero Response

1w

Thank you for your feedback. We will share with our leadership team and wish you the best.

Viewing 1 - 3 of 719 Reviews

Jobs at Agero

Remote Response Associate, Roadside Assistance CSR

Remote Response Associate, Roadside Assistance CSR

Remote Response Associate, Roadside Assistance CSR

Remote Response Associate, Roadside Assistance CSR

Remote Response Associate, Roadside Assistance CSR

Agero

Agero reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

work-from-home environment but low pay and management issues

Opportunities for advancement, but challenging customer interactions

Friendly coworkers, but pay is below average

Jobs at Agero

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