work-from-home environment but low pay and management issues - Roadside Assistance Agero Employee Review

Plenty of opportunities to move up. Staff quick to recognize skill and praise/reward.

You're talking to customers on their WORST DAY. Sometimes they're pissed and it comes out at you.

I loved working for Agero. There was a true spirit of teamwork and camaraderie in my department. The work was intellectually engaging, and I felt I was given the tools, authority, and autonomy to succeed. My work-life balance was greatly enhanced by remote work, flex hours, and understanding supervisors. Corny as it sounds, I genuinely woke up excited to log into work and blast away obstacles with my team by my side! I would have spent my career at Agero if I could have.

While I was there, the cons were those typical of a company of this size, such as legacy processes that could have scaled better and unclear paths for career advancement. Nothing really stood out to me as particularly problematic, and it seemed the company was on the right track. Unfortunately, the latest waves of layoffs are having negative effects.