Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 57 reviews)); "This is a great work from home opportunity." ((in 49 reviews)); "The people here are great and it really starts from the top." ((in 49 reviews)); "benefits were good and until the merger hours were unlimited" ((in 46 reviews)); "The work life balance was good" ((in 15 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 37 reviews)); "Fire the good supervisors" ((in 18 reviews)); "not all the supvs are bad managers." ((in 13 reviews)); "Too much favoritism in this company ." ((in 13 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 8 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What Agero locations have received the highest employee ratings?

Atlanta , Dallas , Irving , Nashville , Medford , Boston

Agero reviews

3.5

62% would recommend to a friend

(719 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

719 reviews

1.0

Oct 16, 2019

Do not Recommend to anyone

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

- Flex work culture - Good benefits

Cons

Lack of technical managers, no long term goal or any sort of planning in place. In-Competent engineering workflows/processes.

Agero Response

6y

Thank you for the feedback however I respectfully disagree with your note about our management team. Area's you highlighted as positives such as flex time off and improvements in benefits are direct outcomes of our senior leadership team's focus on making Agero the best place to work it can be for all of its employees. Significant investments in our brand new office space in Medford and SF, improved employee engagement activities and communication are all recent outcomes associated with an improved employee experience directed by our senior leadership team. Agero isn't unique in the fact that there are things we can and are actively working to do better with the input of all of our employees.

1.0

Jan 3, 2018

Response Associate

Response specialist

Recommend

CEO approval

Business Outlook

Pros

Gift cards, fun work environment.

Cons

The pay, yay we got a .90¢ raise. But that isn’t even enough to balance out the insurance costs. The mandatory overtime, we all have families and lives outside of work and if we want the overtime we will sign up for it. Not our fault the company can’t get people in their seats. The only ones that actually make it to be top tier/supervisor are given the position because of “under the table” actions and favoritism.

1.0

Nov 12, 2017

N/A

Management

Recommend

CEO approval

Business Outlook

Pros

Matching salary to national expectations for roles fulfilled $

Cons

Very unprofessional management team. HR management still engaging in what seems like 1970’s boiler room politics.

Agero Response

8y

Thank you for taking the time to provide this feedback. It is always helpful to know when someone does not have a good experience so we can make improvements. It would obviously be inappropriate to respond to the specifics of your situation given this is a public forum, but if information has been provided in a reference that you are uncomfortable with, I would encourage you to reach out to Agero HR directly by emailing recruiting@agero.com so we can learn more about what happened, and discuss the approach going forward in the event we get any further requests for information about your time at Agero.

Viewing 1 - 3 of 719 Reviews

Jobs at Agero

Remote Response Associate, Roadside Assistance CSR

Remote Response Associate, Roadside Assistance CSR

Remote Response Associate, Roadside Assistance CSR

Remote Response Associate, Roadside Assistance CSR

Remote Response Associate, Roadside Assistance CSR

Agero

Agero reviews

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Reviews by job title

Do not Recommend to anyone

Response Associate

N/A

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