How do employees rate Agero?

Employees rate Agero 3.5 out of 5 stars based on 719 anonymous reviews on Glassdoor.

How can I get a job at Agero?

To get a job at Agero, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Agero and prepare for tough questions.

Do people recommend working at Agero?

Overall, 62% of employees would recommend working at Agero to a friend. This is based on 719 anonymously submitted reviews on Glassdoor.

How do job seekers rate their interview experience at Agero?

61% of job seekers rate their interview experience at Agero as positive. Candidates give an average difficulty score of 2.5 out of 5 (where 5 is the highest level of difficulty) for their job interview at Agero.

How do employees rate the business outlook for Agero?

65% of employees think that Agero has a positive business outlook . This is based on anonymous employee reviews submitted on Glassdoor.

Working at Agero

Agero Snapshot

3.5

based on 719 ratings

62% would recommend to a friend

Dave Ferrick

75% approve of CEO

2 OfficesLocations

Mission We’re powering the next generation of software-enabled driver safety services and technology, pushing the limits of big data to transform the entire driving experience. The majority of leading vehicle manufacturers and insurance providers use Agero’s solutions to strengthen their businesses and create stronger, lasting connections with their customers. Together, we’re making driving smarter and safer for everyone.

Description Agero is working with leading vehicle manufacturers and insurance carriers to drive the next generation of roadside assistance technology forward. An established industry leader, we’re putting technology front and center in our transformative digital roadside platform powered by SF-based Swoop, our comprehensive accident management services, our knowledgeable consumer affairs and connected vehicle capabilities, at our three state-of-the-art contact centers, and beyond.

We’re moving forward on a massive scale. Our automotive clients represent more than 2 in 3 passenger vehicles sold in the U.S., and two-thirds of insurance companies are served by Agero.

Headquartered in Medford, MA, with an innovation center in San Francisco and operations throughout North America, we handle over 12 million roadside events annually and are trusted by dozens of leading corporations. Our access to more data than the competition is paying off for our clients and the 115 million drivers we serve.

Life at Agero

Why work with us?

About Us

Life at Agero

Industry Innovators

Everyday Heroes

Giving Back

Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.

Company updates

Agero

3w

We are thrilled to share that the merger between Agero and Urgently has been completed. Together, we bring unmatched scale and the industry’s most advanced digital platforms to create a more connected, intelligent mobility ecosystem. By combining our technology and 14 million annual service events, we’re building a smarter, more resilient future for driver assistance – one that’s powered by data and AI, and delivers faster, more transparent experiences for drivers and partners....Show more

blog.agero.com

A New Era for Roadside: Why Agero and Urgently are Better Together

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Agero

1y

When it comes to flexibility at Agero, no one puts it better than our Vice President of Marketing, Jeannine Booton, “Flexibility for us means meeting our employees where it works best for their lives, while also expanding our talent footprint.” At Agero, this translates to offering our associates the option to work remotely, in the office, or hybrid depending on their preferences and lifestyle. At our core, we value flexibility because it allows us to show up fully in all the ways that matter–whether it’s at home or in the workplace. ...Show more

www.builtinboston.com

How Agero's Flexible Workplace Empowers Its People to Succeed in Every Sense | Built In Boston

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Agero

1y

We’re thrilled to share that Built In has recognized Agero, Inc. for the fifth consecutive year as a top workplace in its annual Best Places to Work Awards! This tremendous honor reflects every member of our outstanding team and their magnificent daily work to drive innovation and meet the needs of the people and organizations we serve. We’re delighted to be recognized alongside so many other exceptional companies that value promoting a workplace culture that enables employee growth and excellence....Show more

blog.agero.com

Built In Again Names Agero a Premier Workplace in Annual Best Places to Work Awards

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Agero

1y

Agero is proud to give back to local organizations in our communities during the season of giving and throughout the year. Just a handful of our partnerships include relationships with the International Towing & Recovery Museum Tow Survivor Fund, Read to a Child, Boston Children's Hospital, Mystic Valley Elder Services, and Mystic River Watershed Association. Read more about our continuous giving efforts in this VentureFizz spotlight!...Show more

venturefizz.com

How Companies are Giving Back to their Communities - 2024

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Photos

Agero awards & accolades

Built In 100 Best Places to Work in Boston, Built in Boston, 2025
Built In Boston 100 Best Large Places to Work, Built in Boston, 2025
2025 North American Digitalized Roadside Assistance Services Company of the Year, Frost and Sullivan, 2025
Ragan’s Top Places to Work for Employee Wellbeing: Large Organization (More than 1,000 employees), Ragan Communications and PR Daily, 2024
Top Driver Safety Solutions Provider of 2024, Auto Business Outlook, 2024

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Jobs at Agero

Mailroom Administrator

Quality Assurance Analyst

Corporate Strategy Associate

Facilities Administrator

Senior Data Product Manager

Employee reviews at Agero

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Employee reviews

Roadside assistance agentFormer employee

5.0

Opportunities for advancement, but challenging customer interactions

Agero

Agero Snapshot

Life at Agero