Amtrak reviews

3.5

70% would recommend to a friend

(1,268 total reviews)

Stephen Gardner

69% approve of CEO

54% positive business outlook

Amtrak has an employee rating of 3.5 out of 5 stars, based on 1,268 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amtrak employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

1K reviews
5.0
Jun 1, 2015

Assistant Passenger Conductor

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Paid $15.75/hour while in Delaware for 8 weeks of training also you get $25.00 a day for food. Once you graduate and go back to your crew base - you continue the $15.75/hour till you get 'marked up' (you are able to work the route or routes having learned the physical characteristics and unique aspects) - after that your pay goes up to 75% of your positions pay scale (around $19.00 or so) then you get a 5% increase every year for 5 years till you get to the full 100% pay for your job. Of course if you move up to full 'conductor' your pay goes up again.

Cons

Normally you start on the 'extra board' - where you are on call 6 days a week (one day a week is your designated day off) as long as you answer your phone for a job you get paid 40 hours each week. If you don't work when they call or don't answer a call - then you only get what you worked during that week.

5.0
Nov 21, 2013
Recommend
CEO approval
Business Outlook

Pros

Just the right amount of travel - mostly you come home everyday, benefits are amazing, every day is different - you encounter some crazy/interesting/weird stuff out there, there is a sense of belonging to a piece of American history, a sense of a job well-done when I leave work everyday - I am responsible for a lot of things, the salary - i'll never become "rich" from working on the railroad, but I definitely wont hurt for money & will be able to provide for my immediate & extended family...

Cons

We work very long & odd hours, we don't have sick time, our vacation time doesn't accrue fast enough. It can become a very dangerous, life-threatening job in the blink of an eye. Also, some of the "old-head" conductors & engineers don't care about our very strict anti-discrimination EEO policies - if you're a sexual minority - ie women, gays, lesbians or transgenders - it can feel very much like a "straight man's game," but honestly its the best job i've had in a very long string of stupid jobs... I'm very proud to say I work for Amtrak. Oh, and railroaders complain about everything.

4.0
Dec 25, 2014
Recommend
CEO approval
Business Outlook

Pros

With the increasing popularity and demand for rail travel, many jobs in this company are stable and "jobs for life" For union employees, excellent benefits with reasonable premiums and very good pay considering the actual work and effort required on a routine basis Free and discounted train travel (excellent value on the Northeast Corridor) Paid training with housing provided for certain new employees (conductors, engineers, dispatchers) On the job training encourages you to learn from older, more experienced workers, so as not to reinvent the wheel Due to a wave of retirements, many opportunities are opening for younger workers to take on important roles and the company does promote from within

Cons

Work-life balance? Fuggedaboutit. You may see your co-workers more than your own family. Transportation is a 24/7 business. If you're a new hire on an extra board you will have little to no social life outside of work unless your friends are also working odd hours like you. However, this is not a surprise and is made very clear during pre-employment testing, interviews and training. Lack of and slow pace of operational decision making (being reactive rather than proactive). Improving this would dramatically reduce the time and impact of service disruptions. Those decision makers seem to forget these trains have hundreds of PAYING passengers that will choose other travel options if you keep jerking them around. Customer service employees are not provided with enough information for passengers during extensive delays Surly, rude and incompetent front-line employees that are quick to say "I Don't Know" or "That Ain't My Job" to basic questions but on the same hand, may not be empowered or have the resources to step outside of their job descriptions to find information and help customers. It's embarrassing to watch those interactions as a fellow employee. Nepotism. This is slowly going away as the mothers/fathers/grandfathers/uncles retire and the company is forced to hire QUALIFIED and COMPETENT individuals Departments are run like kingdoms. Depending on where you work, non-managerial staff may not even interact professionally with other departments, let alone know how they contribute to the company

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