Aptean reviews

3.3

54% would recommend to a friend

(1,225 total reviews)
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TVN Reddy

64% approve of CEO

49% positive business outlook

Aptean has an employee rating of 3.3 out of 5 stars, based on 1,225 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Aptean employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Aug 28, 2019

Avoid at all costs!

Recommend
CEO approval
Business Outlook

Pros

I have no pros for this company.

Cons

Overwork/underpaid...they offer unlimited PTO which is a joke. You're never allowed to use it because of the workload. Very diverse regarding employees but this is overshadowed by the clear discrimination. Poor management. Poor respect for others. Poor team culture. That's all I can say. Don't say you weren't warned

1.0
Mar 25, 2019
Recommend
CEO approval
Business Outlook

Pros

Experience. Truly bad experience lined with a direct observation of how to make bad decisions - it is the biggest thing Aptean can offer you. Working at Aptean you will have an opportunity to learn what it means for company to have bad leadership. You will witness how apparently educated (courses, college degrees, know-hows) and experienced people make all the bad & awful & not recommended decisions possible. You will witness how company can do bad decisions in real time in the most nontransparent way. You will see how company doesn't care about their employees. And hopefully you'll absorb all those experiences and use those experiences to better sort companies in the future path.

Cons

Everything. Aside love for pain and willingness to be grinded in depressive teams - there is no reason to work with Aptean. The company doesn't know what it wants. Aptean's only existence is to return the investment for the investors (and even they are ditching it) and that will never happen, because the products are bad, leadership is bad, culture is bad, future at Aptean, is bad.

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Aptean Response
7y
While hard to hear, we appreciate you sharing your perspective. You experienced a very different Aptean than I have. I see leaders and team members who are focused on driving value to our customers (and yes, our investors) and collaborating with each other. Our leaders talk about how we can grow and improve, not just through sales and profits, but through the development of our people. In fact, we just launched a program that encourages people at all levels to recognize and reward each other for the great things that happen every day. I hope that while you were here you shared your thoughts with your manager or others so we could look for ways to improve. Good luck in the next step of your career and feel free to reach out if you want to share more specifics with me.
1.0
Aug 19, 2016

They don't value the people, it's all about EBITDA

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Generally you are not micro managed and there's flexibility with working from home if you need to rather than be in the office every day. The majority of employees are generally great people.. They have some good processes in place such as timely expense payments but the cons outweigh these

Cons

Since becoming Aptean under Vista Equity Partners the focus is all about EBITDA. They say that the people are important but they fire people to cut costs as soon as the revenue looks poor in order to hit their targets. Senior Mgmt are tactical not strategic, it's very short term all round, quarterly and annually focused, no plans are put in place for a 3 or 5 yr plan for example - probably because no one believes they will be around then to see it! Certain products are clearly in declining market share with customers leaving and seeing little value in upgrading or new additions so revenues are down. Targets seem unrealistic for the Sales teams globally, where there's less and less customers to squeeze. No new business sales except from the partner base yet the partners are struggling. Aptean are great at shooting themselves in the foot and making it as hard as possible to do business with. Customers are exasperated. Employee morale is rock bottom, everyone believes the next quarter is their last and the next cost cutting will see them out of the door. Year on year employees are given more tasks, more work but no pay rises (cost cutting is always cited, as is the falling revenues) It's not an inspirational or motivational place to work, you are treated like Eddy Punch-clock. You work as hard as you can, they stress you out and you don't know when they might fire the next person and how long you have. The CEO Kim Eaton says the company cares about it's people but it's not how it feels on the shop floor, the Vista led management are on a rota basis, going from one Vista company and role to the next, the minions are just expendable assets to help them get their bonuses. Not a place if you're looking for career progression.

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Aptean Response
9y
Thank you for your review. Private equity ownership has provided a strong financial backing for Aptean’s growth; with that ownership, there is a focus on AEBITDA. Just as we measure our employees’ performance by objectives, we measure our company’s performance by AEBITDA. That said, AEBITDA is not the only measure of our success. As a company, we enjoy a high customer retention rate. Our strategy is centered around delivering an improved Customer Experience and high value to our customers in the products they use and the service and support they receive – and we believe that our customers are more engaged than ever. We have listened to their feedback and we welcome their input on how to improve product functionality and performance to meet their needs. We also have continued to deliver new logo sales commensurate with previous years, but with a very targeted focus, which allows us to invest in more R&D and more customer-focused programs and events. Over the last six quarters, we have enjoyed incredible success in not only meeting, but also exceeding our financial targets. This has allowed us to make improvements in compensation and incentive plans, including over achievement payouts. Our employees are eligible for merit increases every year – but those increases are dependent upon employee performance - I am confident that our leaders are focused on recognizing high performers, who have earned them. And it is true that some of our Executives, and many other high performing employees can move to different companies within the portfolio. This is an added benefit of our private equity backing, and one we speak about openly. This allows for greater career development and progression opportunities for our high performing employees. Lastly, we are on a multi-year journey to change and grow Aptean and it can take time - we are committed to listening to our employees and our customers on how we can continue to improve.
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Glassdoor has 1,326 Aptean reviews submitted anonymously by Aptean employees. Read employee reviews and ratings on Glassdoor to decide if Aptean is right for you.