AutoZone Customer Service Representative CSR reviews

2.0

1% would recommend to a friend

(69 total reviews)
avatar

Phil Daniele

22% approve of CEO

1% positive business outlook

Customer Service Representative (CSR) employees have rated AutoZone with 2.0 out of 5 stars, based on 69 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a poor working experience there. AutoZone is rated 43% below average by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

69 reviews
3.0
May 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Paid on time, some benefits available.

Cons

Lots of hostility from customers who expect a counter clerk to work on their car for them, or magically diagnose problems with little to no information. Management is okay, but hamstrung. Ridiculous sales targets.

Viewing 1 - 3 of 69 Reviews

Glassdoor has 8,297 AutoZone reviews submitted anonymously by AutoZone employees. Read employee reviews and ratings on Glassdoor to decide if AutoZone is right for you.