Does Bill Gosling Outsourcing pay their employees well?

According to anonymously submitted Glassdoor reviews, Bill Gosling Outsourcing employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Bill Gosling Outsourcing. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Bill Gosling Outsourcing?

49% of Bill Gosling Outsourcing employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Bill Gosling Outsourcing 2.9 out of 5 for work life balance, 3.0 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Bill Gosling Outsourcing?

Customer Service Representative (145) , Collections Agent (60) , Collections Specialist (35) , Customer Service Representative (CSR) (28) , Collections Representative (23) , Customer Service Agent (23) , Collection Agent (20) , Call Center Agent (16) , Agent (15) , Loan Verification Specialist (15) , Team Leader (12) , Collector (11) , Debt Collector (9) , Call Center Representative (7) , Customer Service (7)

What are the pros of working at Bill Gosling Outsourcing according to real employee reviews?

"The work from home is good." ((in 41 reviews)); "Great people and quite accommodating" ((in 36 reviews)); "Bill Gosling has good training" ((in 28 reviews)); "It's a good work environment" ((in 19 reviews)); "Supportive and friendly coworkers teamwork is encouraged." ((in 15 reviews))

What are the cons of working at Bill Gosling Outsourcing according to real employee reviews?

"low pay is not ideal for customers served" ((in 45 reviews)); "Low salary and low growth" ((in 33 reviews)); "No benefits or full time position until you reach supervisor but you're expected to work full time hours and breaks are not paid (anymore)" ((in 32 reviews)); "And poor management!" ((in 30 reviews)); "No bonus incentives." ((in 12 reviews))

What are employees saying about Bill Gosling Outsourcing layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Bill Gosling Outsourcing layoffs and their outlook for job security at Bill Gosling Outsourcing in 2026.

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Bill Gosling Outsourcing

Bill Gosling Outsourcing reviews

2.9

49% would recommend to a friend

(714 total reviews)

Vipul Khanna

53% approve of CEO

44% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.0

Culture & values

2.9

Work/Life balance

2.9

Career opportunities

2.8

Senior management

2.4

Compensation and benefits

Bill Gosling Outsourcing has an employee rating of 2.9 out of 5 stars, based on 714 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Bill Gosling Outsourcing employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

714 reviews

1.0

Oct 4, 2023

Worst Job Ever

Call agent

Recommend

CEO approval

Business Outlook

Pros

The only pro is that you work from home.

Cons

Rude staffing, commission isn't what they advertise, and Lack of community amongst coworkers. We weren't even allowed to speak to each other at work. The managers do not listen to what the workers have to say nor keep their mental health at the fore front of the decisions they make. Also, threatening staffs jobs every month. Worrying about if your job is secure or not isn't conducive to a positive work environment. The managers that are there treat the workers with little to no respect and degrade them and make them feel less than.

Bill Gosling Outsourcing Response

We're sorry to hear about your negative experience, and we appreciate the time you took to provide your feedback. Your review will help us improve the work environment for our Goslings. If you want to provide more specific feedback regarding your experience, don't hesitate to reach out to our Communications Team directly at communications@billgosling.com - the more precise feedback, the better we can be! Wishing you well in your future endeavours.

5.0

Aug 10, 2017

great place to work, just avoid the drama

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Nice location -Management is very supportive. TLs, MCs, VP & HR all very approachable and helpful. -Training is thorough, but takes a long time to get access to take calls from client -Engagement program is really good - I think all managers was promoted from within, good opportunities for growth.

Cons

-Most people are very nice, but there is a LOT of petty drama amongst agents. Always complaining and making problems. Sad to see management go out of the way to help in situations and hear the agent still complain. - pay is ok, but not great. - Cannot have cell phones anywhere. Strictly enforced and people have been fired. Seems harsh. - Commission structure is confusing, and doesn't seem like a lot of people max out. - Computer issues very frustrating - Some people Cant access employee engagement site from work (secure room). Defeats the purpose.

1.0

Dec 14, 2016

It is only a job. Nothing more.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You get paid twice a month normally.

Cons

"Commission" structure is falsely advertised. It is not a commission of any kind. It is a monthly bonus in the $200 range regardless of what you do or how you do it and you can get that if you do your job or not provided you give in and support the insecurities and medically diagnosed anxieties of the manager.

Viewing 1 - 3 of 714 Reviews

Jobs at Bill Gosling Outsourcing

Onsite & Hybrid Call Center Agents

Bilingual Collection Agent (English/Spanish Required)

Collections and Recovery Specialist

Vice President, Practice Head, Auto (Sales /Account Management)

Director of Third-Party Operations (Collections & Recoveries) — BPO, AI & Reporting Transformation

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Worst Job Ever

great place to work, just avoid the drama

It is only a job. Nothing more.

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