Not ideal for entry level customer service reps: lots of conflict resolution situations.
Pros
Great benefits Team environment: coworkers work with you to help you improve Have your own cubicle (no sharing with anyone) Ability to make a good amount in commissions Advancement opportunities Ability to get overtime
Cons
Training on the phone could be better Parking is difficult to come by Not very easy to reach a manager most of the time Only 1 call center: not enough reps to handle call amount Not enough restrooms (1 stall per gender per floor) Not enough departmentalizing: customer service reps handle ALL customer issues including billing, upgrading, downgrading, installations, transfers of service, customer retention, selling/upselling, escalations, troubleshooting, and more No separate department for cable, internet, and phone issues. CSRs handle all of them.